I just have to take a minute to tell you something I’m sure you already know. Your company, and Bobbi, are absolutely the BEST!
This year, the IronBirds are jumping on the new craze in Minor League Baseball, and re-naming themselves for a day. We are going to be playing a game this year as the Aberdeen Steamed Crabs. The team developed a logo and a special jersey for the day, and I ordered both caps and tees with this special logo. Just last week I found out that the team was releasing the information about the Steamed Crabs on March 9th and was asked if I could have merchandise available to sell at that time. I had already placed an order for a tee with Bobbi, but had it scheduled to deliver in early June, before the season started. Artwork hadn’t even begun yet.
I sent Bobbi an e-mail and asked if there was any way possible to get the shirts done by next week. I gave her the information to which the reply was “no problem.” She and Keith started working on the order and the artwork, got me designs to approve and began the process. Today I just received the order – a week after starting the process and a week before the deadline. And they look GREAT! I can only imagine how busy you must be with all of the orders from teams throughout baseball with Opening Day just around the corner, but somehow your crew came through in record time, with the standard “no problem, we can handle anything” approach.
In 20 years of dealing with Bimm Ridder I can’t recall a single time where I have gotten an order that wasn’t accurate and on time (even the year you dealt with the flood devastation). You and your company, my friend, are the GOLD STANDARD! I’m sure you have to deal with complaints from time to time (but in your case very rarely because what is there to complain about), so it is only fair to make sure that OUTSTANDING CUSTOMER SERVICE also gets recognized.
So thank you to you and your staff, particularly Bobbi and Keith, for everything that you do to make business easy on my end.